We, at Go Holiday 360 Pte Ltd, are dedicated to protecting your privacy. For this reason, we would like to ask you to take the time to carefully read and understand our privacy policy. By publishing this privacy policy on our website, we expect that our clients and customers have already been notified.

This policy clarifies how we, at Go Holiday 360 Pte Ltd, collect and use your personal data according to the (Act) Personal Data Protection Act 2010 when offering our services in Bhutan such as travels, tours, events, meetings, planning and booking flights, hotels, and/or other related products and services whether through personal interaction or our mobile applications, websites, and/or other online and offline channels.

Our privacy policy intends to describe to you what information we collect and how we use it. It also describes the options we provide for you to update, access, and/or control the personal information we process.

If you find yourself having questions about our practices and/or any of the items listed below, you may reach out to us by contacting us at (info@routesandjourneys.com). You can rest assured that this email is monitored and you can expect to receive a message from us in no time. This is to make sure that we deliver to you the kind of experience that can earn your trust.
In order to understand what data is collected by Go Holiday 360 Pte Ltd, please check them out below.

Information that is collected and used:

We collect this information during your inquiry, purchase, booking, and the use of our services. The personal data that may be collected include but are not limited to the following:

Name
Date of birth
Gender
Home address
Mailing address
Payment details ( e.g credit card and bank information)
Contact details ( e.g. contact name, phone number, and email)
Information for verifying your identity ( e.g. passport number or identity card number)
Dietary requirements
Medical records/reports or any other information that may be relevant to your travel arrangements
Photos and/or videos

• Flight information (arrival and departure time, flight number)
• Planned check-in and check-out dates
• Pick-up and drop-off time and date
• Number of travelers
• Personal data of each member of your tour group
• Number of rooms required

• Our website has third party vendors that track your browsing activities such as links or adverts clicked and/or searches made. Your device type may also collect various data such as analytics or how you interact with our website. Your location or IP address may also be collected for our statistics. This is to help us provide you with the most relevant packages and offerings that might interest you. It also helps us provide you with a better experience while using our website. All the information collected will be used to improve the performance of the website.

• Data usage of our services is automatically collected when you make use of the website. This includes metadata, location, and log files. These data collected using your interaction in our site features, links, and content – this includes third-parties, IP or internet protocol address, social media plug-ins, browser settings and type, device settings and other information that can approximate your current location.

• Augmented data may be received from third party sources. This includes social media and search engines.

Booking your tour, travels, and other related products and services

• Preparing your itineraries, invoices, and other process transactions
• Organizing your meetings, events, and/or exhibitions
• Providing you with customer service or support
• Communicating with you with our latest products and offerings
• Improving our service, products, and content
• Providing you with updates and analyzing trends for better marketing or promotional packages
• For daily administration and operation of services that are related to the products given to you
• For any other use that is permitted or required by law or other relevant regulatory authorities

We will disclose your personal information when required to do so by law, subpoena, or if this action is necessary to follow the law and for reasonable requests by law enforcement for the security, protection, and integrity of the website.

You are then, hereby, given a notice that the products and services will only be made available to you upon the acceptance and consent to the terms of our Go Holiday 360 Pte Ltd Privacy Policy. Where this consent and acceptance shall be proven by checking, signing, and submitting accordingly to the consent portion of the booking form of Go Holiday 360 Pte Ltd.

Upon signing your consent and the application of the paragraph above, it shall be deemed that you have approved and expressly gave your consent to the collection and processing of your personal data by Go Holiday 360 Pte Ltd. You shall be deemed to have expressly given your approval and consent to the disclosure of your personal information by third parties where such disclosure is needed for the purpose or is directly related to the purposes.

You may, at any given time, withdraw your consent to the processing of your data or a specific portion or part by Go Holiday 360 Pte Ltd. Upon receiving the notice of withdrawal of consent within the period described by the ACT, we at Go Holiday 360 Pte Ltd shall take the necessary adjustments and measures to follow the withdrawal of your approval and consent, to the extent that the withdrawal of consent does not conflict with any of the Go Holiday 360 Pte Ltd’ other legally binding obligations or with the provided services and products given to you.

You may, at any given time and by written notification to Go Holiday 360 Pte Ltd, request to access all of your personal information that is processed by our agency.

Where a copy of the personal data may have been given, you may at times find information held by Go Holiday 360 Pte Ltd to be inaccurate, misleading, incomplete, or not up-to-date, you have the right through written notice to request us to make the necessary corrections of your personal data.

You may, at any given time through a written notice to Go Holiday 360 Pte Ltd, require the end of a prescribed period and in a reasonable circumstance to stop or not to begin validating and processing your data for direct marketing purposes.

Please take note that we at Go Holiday 360 Pte Ltd have the right to refuse to entertain any request for correction or access in these following circumstances.

• Where you are making the request or the party making it on your behalf have failed to give sufficient information or data as required by Go Holiday 360 Pte Ltd. We may require you to validate, locate, or identify the personal information to which the request is pertaining to.
• Where you are making the request or the party making it on your behalf have failed to give sufficient information or data as required by Go Holiday 360 Pte Ltd. We may require you to validate your identity, location, or identify the personal information to which the request is pertaining to. If we at Go Holiday 360 Pte Ltd deem that you are not, in fact, the owner of the personal information that is in question, we shall deem that you are not lawfully entitled to make requests in relation to the specific personal information.

We at Go Holiday 360 Pte Ltd uses and discloses your personal data only for the clauses stated above. We do not sell, share, or distribute your personal information to any other unrelated third parties except when finalizing and processing your travel arrangements. Disclosure of your personal information may include the following.

• To completely process your travel arrangements, your data will be given to third parties such as service providers (hotels, airlines, tour and transport operators, destination management companies, cruise operators, travel insurance agencies, and third-party intermediaries like banks or credit card companies.
• When required to do so by law.

We at Go Holiday 360 Pte Ltd maintain administrative, physical, and technical security measures to protect your personal information from unauthorized use and access. Our employees are trained to handle data in accordance with strict protocols and standards of confidentiality.
We shall only retain data for as long as it is required by the legal obligation imposed on Go Holiday 360 Pte Ltd.

We reserve the right to change this Privacy Policy at any given period of time as imposed by the legal requirements and business protocol changes. Any changes in the privacy policy shall be posted on the website.

If you have any questions or feedback regarding the use and protection of your personal information, please feel free to contact us at info@goholiday360.com.sg.