Please read these Terms and Conditions carefully before making a booking. By proceeding with your booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. For the purposes of these Terms and Conditions, the terms "we," "us," and "our" refer to Go Holidays 360 Pte. Ltd. These Terms and Conditions apply to all bookings made through our staff, travel consultants, by telephone, email, or via our online booking platform. 

A booking is considered confirmed once you receive a booking confirmation from us. By making a booking, the person completing the reservation confirms, on behalf of all travellers included in the booking, that: 

1. They have carefully read and understood these Terms and Conditions and have the authority to accept them on behalf of all persons included in the booking. 

2. They have read, understood, and agreed to the specific information, inclusions, exclusions, and conditions applicable to the travel package or service purchased. 

3. They consent to our collection, use, and disclosure of personal information in accordance with our Privacy Policy. 

Completion of your booking constitutes your acceptance of and agreement to comply with these Terms and Conditions. 

Flight Schedule Changes

 Please note that the flight details stated in your Booking Confirmation are subject to change due to airline schedule revisions, operational requirements, or seat availability. 

Airline Changes and Cancellations 

We shall not be liable for any additional costs, expenses, losses, or damages arising from any flight schedule changes, delays, or cancellations made by the airline. 

Airline Fare Rules

The respective airline's terms and conditions, including cancellation and fare rules applicable to promotional or special fares, shall apply in addition to our cancellation policy. Please note that airline tickets issued under promotional or restricted fares may be subject to the following conditions: 

• Non-endorsable 

• Non-reissuable 

• Non-refundable 

• Non-reroutable 

Any request to change the travel date, itinerary, routing, or other ticket details is subject solely to the airline's policies and approval. We and our associated agents shall not be held responsible for any inconvenience, losses, or additional expenses arising from such restrictions or any changes imposed by the airline.

Passenger Names 

Passenger names provided at the time of booking must exactly match the names shown on the relevant passport, including any middle names where applicable. 

If incorrect passenger details are provided and airline tickets are issued accordingly, the passenger may be denied boarding or refused travel by the airline. Any request to correct or change a passenger's name after ticket issuance will be treated as a ticket reissue and will be subject to applicable airline charges together with our administrative fees.  

Flight Confirmation and Schedule Monitoring

Upon receiving your flight confirmation, you are responsible for monitoring your booking and verifying that your flight schedule has not changed. This may be done by checking the airline's official website or contacting the airline directly. 

Airlines reserve the right to reschedule or modify flights at any time, and such changes are beyond our control. In the event of any schedule change, you are responsible for informing your hotel, transfer provider, tour operator, or other relevant service providers using the contact details provided in your travel documents or confirmation vouchers 

Seat Allocation

We are unable to guarantee that travelling companions will be seated together, as seat allocation is determined solely by the airline. 

If you have specific seating requirements, we recommend contacting the airline directly to reserve seats (where available) or arriving at the airport early to request your preferred seating arrangement. Any seat selection fees imposed by the airline shall be borne by the passenger. 

Passport Requirements 

All travellers must hold a valid passport for international travel. The passport must have a minimum validity of six (6) months from the date of return and contain at least two (2) blank pages at the time of travel. Any transit visas or other travel authorisations required during the journey are the sole responsibility of the traveller 

Visa, Health & Entry Requirements 

Travellers are solely responsible for obtaining all necessary visas, entry permits, vaccinations, health certificates, and any other travel documents required by the authorities of the countries they intend to visit or transit through. We shall not be liable for any loss, delay, or additional expenses resulting from a traveller's failure to meet such requirements. 

Passport Information Updates 

Travellers must notify us of any changes or renewal of their passport details before airline tickets or visas are issued. Any request to amend passport information after the issuance of airline tickets or visas may incur additional airline, embassy, supplier, or administrative charges, all of which shall be borne by the traveller. 

Tour Arrangements 

1. Itinerary Changes 

Flights, transportation, hotels, meals, sightseeing arrangements, itineraries, and the sequence of the tour are subject to change without prior notice and remain subject to final confirmation. We reserve the right to amend, substitute, or modify any part of the itinerary at any time due to operational requirements, supplier availability, weather conditions, government regulations, force majeure, or other unforeseen circumstances, particularly during peak travel periods. 

2. Tour Language 

Unless otherwise specified, all tours are conducted in English. For destinations where the primary language is Chinese, including but not limited to China, Taiwan, and Hong Kong, tours may be conducted in Mandarin or bilingual (English and Mandarin), subject to availability. 

3. Personal Expenses 

Unless expressly stated as included in the tour package, all personal expenses shall be borne by the traveller. These include, but are not limited to: 

o Gratuities or tipping o Laundry services 

o Telephone calls and internet charges o Beverages o Photography or camera fees at attractions 

o Optional tours or activities 

o Medical expenses

o Travel insurance 

o Any other personal or incidental expenses 

4. Hotel Accommodation 

In the unlikely event that a confirmed hotel becomes unavailable, we reserve the right to substitute it with accommodation of a comparable or higher standard without prior notice. Hotel porterage services are not included in the tour package unless expressly stated otherwise. 

All prices are correct at the time of publication. The tour information and price list form part of our brochure and are subject to change without prior notice. 

Prices may be revised due to factors beyond our control, including but not limited to increases in airfares, transportation costs, accommodation rates, exchange rate fluctuations, government taxes, fuel surcharges, or other supplier-imposed charges. We reserve the right to adjust the tour price accordingly, provided that customers are notified prior to the confirmation of their booking. 

Group Tour Packages 

1. Tour Cancellation by the Company

We reserve the right to cancel any group tour due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, strikes, riots, epidemics, pandemics, government directives or restrictions, border closures, or any other force majeure event. 

2. Alternative Arrangements and Refunds 

Where reasonably possible, we will offer an alternative tour of a similar nature, preferably to the same destination or an alternative destination of comparable value. If the traveller chooses not to accept the alternative arrangement, all monies paid will be refunded after deducting any applicable administrative charges and any non-refundable costs already incurred on the traveller's behalf, where permitted by law. 

We strongly recommend that all travellers purchase comprehensive travel insurance immediately upon confirming their booking. Your policy should include trip cancellation cover to protect against unforeseen events that may prevent you from travelling. 

We recommend that your travel insurance policy provides adequate coverage for, including but not limited to: 

• Trip cancellation and curtailment 

• Medical expenses and emergency medical evacuation 

• Personal accident 

• Loss, theft, or damage to baggage and personal belongings 

• Personal liability 

• Travel delays and missed connections 

• Any other risks relevant to your destination, planned activities, and travel itinerary 

The Company shall not be liable for any loss, damage, injury, delay, inconvenience, or additional expenses incurred by travellers during the tour or arising from circumstances beyond our reasonable control. Such circumstances include, but are not limited to, adverse weather conditions, natural disasters, pandemics, government actions, transportation disruptions, flight delays or cancellations, extended hotel stays, or any other unforeseen events. Any costs arising from such circumstances shall be borne solely by the traveller and should, where applicable, be claimed under the traveller's own travel insurance policy 

As many of the travel offers promoted on our website are available at special promotional prices and for a limited period only, full payment is required at the time of booking to secure your reservation. 

All payments made are non-refundable unless otherwise stated in these Terms and Conditions or required by applicable law. Payment may be made via HitPay, debit card, credit card (where accepted), or bank transfer. 

For payments made by bank transfer, your booking will only be deemed confirmed once the full payment has been received and cleared in our bank account. Until such confirmation is issued, we reserve the right to release the reservation without prior notice. 

Any request to amend or modify a booking after purchase is subject to availability and may incur amendment, administrative, airline, hotel, or supplier charges, as set out in the Schedule of Fees at the end of these Terms and Conditions. Each travel package or promotional offer has its own specific inclusions, exclusions, conditions, and restrictions in addition to these general Terms and Conditions. By accepting your Booking Confirmation, you acknowledge that you have read, understood, and agreed to both: 

• the specific terms, inclusions, exclusions, and conditions applicable to your selected travel package; and 

• these General Terms and Conditions. 

In the event of any inconsistency between the package-specific terms and these General Terms and Conditions, the packagespecific terms shall prevail to the extent of such inconsistency. 

All travel offers, promotions, prices, and package information displayed on our website are provided as an invitation to treat and do not constitute a legally binding offer. 

All bookings are subject to our review and acceptance. We reserve the right, at our sole discretion, to accept or decline any booking or order after it has been submitted, including but not limited to the following circumstances: 

• Errors or omissions in pricing, package descriptions, or promotional information; 

• Unavailability of flights, accommodation, tours, or other travel services; 

• Supplier or operational constraints; • Errors or inaccuracies in the booking information provided by the customer; or 

• Any other circumstance that prevents us from fulfilling the booking. 

If we are unable to accept your booking or if your order is cancelled by us before confirmation, any monies paid will be refunded in full using the original method of payment, unless otherwise agreed. Once a booking has been submitted, it cannot be cancelled by the customer except in accordance with our Cancellation and Refund Policy. Any approved cancellation or amendment request shall be subject to the applicable cancellation fees, amendment  charges, and the terms and conditions of the relevant airline, hotel, or other travel service providers. 

Unless otherwise stated, all prices displayed on our website are quoted in Singapore Dollars (SGD). 

Where applicable, the advertised prices include applicable taxes, service charges, and mandatory fees as specified at the time of booking. Unless expressly stated, prices do not include optional services, personal expenses, visa fees, travel insurance, gratuities, or any other items excluded from the relevant travel package. 

All prices, promotions, and travel offers are subject to availability and may be amended, withdrawn, or discontinued without prior notice. Prices may change due to factors beyond our control, including but not limited to currency exchange rate fluctuations, fuel surcharges, government taxes, airline fare adjustments, supplier price revisions, or other operational cost increases. We reserve the right to revise prices accordingly prior to booking confirmation. 

While every effort is made to ensure the accuracy of the information published on our website, we reserve the right to correct any errors, inaccuracies, or omissions, including pricing errors arising from printing, manual, technical, or electronic mistakes. We reserve the right to refuse or cancel any booking made based on an incorrect or invalid price. Where a booking is cancelled due to such an error, any monies paid will be refunded in full. 

If the advertised price of a travel package or service is reduced after your booking has been confirmed, we shall have no obligation to refund the difference in price. 

We reserve the right to amend, suspend, extend, withdraw, or terminate any travel offer, promotion, discount, or package at any time without prior notice, unless a booking has already been confirmed in accordance with these Terms and Conditions. 

For bookings made directly through our website, payments may be made via HitPay or accepted credit and debit cards, including American Express, Visa, and Mastercard. 

Please note that payment processing fees or merchant service charges may apply to credit card transactions, depending on the payment gateway or merchant provider. Any applicable fees will be disclosed at the time of payment. 

For bookings made through our staff, travel consultants, or authorised agents, additional credit card processing or administrative surcharges may apply. Such charges may vary depending on the payment method used and the applicable merchant or payment provider 

If a traveller's application for a visa, transit visa, or any required entry or exit permit is refused or rejected by the relevant authorities, any refund of the tour price shall be subject to our Cancellation and Refund Policy. 

Where applicable, any refund will be made after deducting the applicable administrative charges, visa processing fees, airline cancellation charges, supplier penalties, and any other non-refundable costs already incurred on the traveller's behalf. We shall not be liable for any losses, expenses, or consequential damages arising from the refusal or rejection of any visa or travel permit by the relevant authorities. 

The Company shall not be liable for any refund, compensation, reimbursement, or any other expenses incurred if a traveller is refused entry into, denied transit through, or deported from any country by the relevant immigration or government authorities. 

This includes, but is not limited to, circumstances where the traveller: 

• Possesses invalid, incomplete, fraudulent, or improper travel documents;

• Fails to obtain the necessary visas, permits, or entry approvals;

• Is found to be carrying prohibited, restricted, or unlawful items;

• Fails to comply with the immigration, customs, quarantine, health, or security requirements of the destination or transit country; or 

• Engages in conduct or activities that are deemed unacceptable, unlawful, or detrimental by the relevant government or authorities. 

In such circumstances, the traveller shall be solely responsible for all resulting costs, penalties, fines, accommodation, transportation, repatriation expenses, and any other additional charges incurred. No refund of the tour price, unused travel services, or related expenses shall be payable by the Company. 

Unused Services

No refund, reduction, credit, or compensation shall be provided for any unused portion of the tour, including but not limited to airfare, accommodation, meals, sightseeing tours, transportation, admissions, or any other services included in the tour package, where such services are not utilised due to the traveller's personal choice, late arrival, illness, refusal to participate, failure to obtain the necessary travel documents, or any other reason attributable to the traveller. 

Baggage Free checked baggage and cabin baggage allowances are determined solely by the respective airline and are subject to the airline's terms and conditions. Baggage allowances, weight limits, dimensions, excess baggage charges, and carry-on restrictions may vary between airlines, routes, fare types, and airport authorities. 

While we may provide general information regarding baggage allowances, it is the traveller's responsibility to verify the applicable baggage policy directly with the airline prior to departure. 

The Company accepts no liability for loss, theft, delay, damage to baggage, or any additional baggage charges imposed by the airline or airport authorities. Travellers are strongly advised to obtain adequate travel insurance covering baggage and personal belongings. 

Changes to Travel Arrangements 

 Flight schedules, transportation, accommodation, sightseeing arrangements, routes, and itineraries may be amended due to airline operational requirements, local conditions, weather, government regulations, supplier availability, safety considerations, or other circumstances beyond our reasonable control. 

Where such changes become necessary, the Company reserves the right to make suitable alternative arrangements of a comparable standard wherever reasonably possible. Such changes shall not entitle the traveller to cancel the booking or claim compensation, provided the essential purpose of the tour can still be fulfilled. 

Standard Group Tour Packages 

Bookings are subject to the following cancellation charges: 

 Cancellation Period 

 More than forty-five (45) working days before departure 

 Forty-five (45) working days or less before departure 

 Cancellation Charge 

 Deposit forfeited 

 100% of the total tour price forfeited 

 Charter Flight Packages 

 Bookings that include charter flights are subject to the following cancellation charges: 

 Cancellation Period 

 Sixty (60) days or more before departure 

 Less than sixty (60) days before departure 

Cancellation Charge 

 Deposit forfeited 

100% of the total tour price forfeited 

 Amendments 

Any amendment request is subject to availability and approval by the relevant airline, hotel, tour operator, and other service providers. 

The following changes may incur amendment fees, administrative charges, airline penalties, supplier charges, or fare differences, all of which shall be borne by the traveller: 

• Departure date; 

• Travel duration; 

• Passenger names; 

• Flight ticketing requests; 

• Hotel or room arrangements; and 

• Any other booking modifications. 

Once airline tickets, visas, or other travel documents have been issued, any amendment request may result in additional charges imposed by the airline, embassy, suppliers, and/or the Company. 

Name Amendments 

A name amendment fee of SGD200 per change shall apply, subject to airline and supplier approval. Any request for a name amendment made within forty-five (45) working days prior to departure shall be treated as a cancellation and the applicable cancellation charges will apply 

Cancellation Procedure 

All cancellation requests must be submitted in writing by email by the person who made the booking. A cancellation shall only be effective once it has been acknowledged and confirmed by the Company 

Unused Tour Services 

All travellers are required to remain with the tour group for the full duration of the itinerary unless otherwise approved. If a traveller voluntarily leaves the tour before its completion, they must first notify the Company or the local tour guide. Any unused accommodation, meals, transportation, sightseeing, flights, admissions, or other tour services will be non-refundable, nontransferable, and cannot be exchanged for cash, credits, or alternative services. 

General 

All refunds, where applicable, shall be processed after deducting the relevant cancellation charges, administrative fees, airline penalties, supplier charges, visa fees, and any other non-refundable costs already incurred on the traveller's behalf. 

The Company reserves the right to cancel, postpone, or reschedule any tour due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, adverse weather conditions, war, terrorism, civil unrest, strikes, riots, epidemics, pandemics, border closures, government directives, or any order or restriction imposed by the local or foreign government of the destination country. 

Where reasonably possible, the Company will offer travellers an alternative tour, preferably to the same destination or the next available departure date. If a traveller chooses not to accept the alternative arrangement, any monies paid will be refunded after deducting any non-refundable visa fees, travel insurance premiums, administrative charges, and any other non-recoverable costs already incurred on the traveller's behalf. 

In the event that the Company cancels a tour due to insufficient passenger numbers, the inability to secure airline seats, accommodation, or other essential travel services, the Company will refund all eligible monies paid within fourteen (14) working days from the date of cancellation, less any non-refundable costs disclosed above, where applicable. 

All group tours are subject to a minimum number of participants and are generally confirmed no later than thirty (30) days prior to the scheduled departure date. If a traveller cancels their booking before the tour has been confirmed, any deposit paid shall be non-refundable and forfeited in accordance with the Company's cancellation policy 

The Company reserves the right to refuse participation in, or remove from the tour at any time, any traveller whose conduct, behaviour, health, or condition is considered likely to endanger the safety, health, comfort, or enjoyment of other travellers, tour staff, or service providers. 

This includes, but is not limited to: 

• Physical, medical, or mental conditions that prevent the traveller from safely participating in the tour; 

• Disruptive, abusive, violent, offensive, or unruly behaviour; 

• Failure to comply with the lawful instructions of the tour leader, local guide, or service providers; 

• Possession or use of illegal drugs, prohibited substances, dangerous items, or other unlawful materials; or 

• Any conduct that results in the traveller being refused service by airlines, hotels, transport providers, or local authorities. 

If a traveller is removed from the tour for any of the above reasons, no refund, compensation, or reimbursement shall be payable for any unused portion of the tour. Any additional costs arising from such removal, including accommodation, transportation, repatriation, or other expenses, shall be the sole responsibility of the traveller. 

Hotel Accommodation

In the unlikely event that a confirmed hotel becomes unavailable after booking confirmation, the Company reserves the right to substitute it with accommodation of a comparable or higher standard. 

Requests for non-smoking rooms or other special room preferences will be forwarded to the hotel whenever possible but cannot be guaranteed, as such requests are subject to availability and the hotel's policies. 

Hotel porterage (baggage handling services) is not included in the tour package unless expressly stated otherwise. 

Any purchases made by travellers during the tour are entirely voluntary and are undertaken at the traveller's own discretion and risk. 

The Company does not endorse, recommend, guarantee, or warrant the quality, authenticity, suitability, value, or pricing of any goods or services offered by shops, merchants, or other vendors visited during the tour. Any representations, warranties, or aftersales services relating to such purchases are solely the responsibility of the respective merchant or supplier. 

The use of credit cards, debit cards, digital payment methods, or cash for any purchase or transaction during the tour is entirely at the traveller's own risk. The Company shall not be liable for any charges, fees, exchange rate differences, transaction disputes, fraud, penalties, losses, or other expenses arising from or related to such transactions. 

Travellers are solely responsible for ensuring that all goods purchased comply with the customs, quarantine, import, export, tax, and duty regulations of their home country and any transit or destination countries. Travellers are also responsible for making all required declarations to the relevant authorities. 

The Company accepts no responsibility for any goods that are confiscated, detained, restricted, taxed, or otherwise dealt with by customs, quarantine, immigration, or other government authorities, nor for any penalties, duties, fines, or additional costs arising from such actions. 

We are committed to resolving complaints promptly and efficiently. If you experience any issue during your tour, you should notify our tour leader, local representative, or our staff as soon as reasonably possible so that we have the opportunity to investigate and resolve the matter during your trip.

If the issue cannot be resolved during the tour, any formal complaint should be submitted to us in writing, together with any supporting documentation, within a reasonable period after the completion of your travel. 

Working Days

For the purposes of these Terms and Conditions, "Working Days" means Monday to Friday, excluding Saturdays, Sundays, and public holidays, during our normal business hours of 9:30 a.m. to 6:00 p.m. 

Deposits 

The Company reserves the right to require a higher deposit than our standard deposit amount where necessary. The required deposit may vary depending on the tour package or where higher deposits are required by airlines, cruise operators, hotels, ground operators, restaurants, attraction operators, or any other travel service providers. Any such deposit requirement will be communicated to the traveller prior to booking confirmation. 

Photography & Marketing

 By participating in a tour organised by the Company, you acknowledge and agree that photographs, videos, or other visual recordings may be taken during the tour by the Company, its representatives, or authorised photographers. 

Unless you notify us in writing before the commencement of the tour, you grant the Company a royalty-free, worldwide, perpetual, and irrevocable right to use, reproduce, publish, display, and distribute such photographs or recordings in which you may appear for advertising, promotional, marketing, publicity, social media, website, and other lawful business purposes, in any media now known or developed in the future, without further notice, approval, or compensation. 

If you do not wish to appear in such photographs or recordings, please notify the Company in writing prior to the commencement of your tour. While we will make reasonable efforts to accommodate your request, we cannot guarantee that you will not appear incidentally in group photographs or videos.